Terms of Service
These Terms of Service (“Terms”) are an agreement between you and Frostplant LLC (“Pupcoach”, “we”, “us”), a limited liability company registered in New York, United States, at 418 Broadway, Ste N, Albany, NY 12207. These Terms govern your use of the Pupcoach app and website. By using Pupcoach, you agree to them.
Who can use Pupcoach
You must be at least 18 years old (or the age of majority where you live) to use Pupcoach and to manage a subscription.
What Pupcoach is
Pupcoach provides personalized daily training plans and coaching to help you train your dog using positive, reward-based methods. We do our best to give helpful, dog-specific guidance, but every dog is different and results vary.
Not a substitute for professional care
Pupcoach provides general dog-training information and personalized recommendations. It is not veterinary care, emergency advice, or a substitute for an in-person qualified trainer, veterinarian, or certified behavior professional. For aggression, anxiety, sudden behavioral changes, or any health concern, please consult a qualified vet or an accredited behaviorist. You are responsible for the safety of your dog, yourself, and others, and you should use your own judgment when following any guidance.
Your account
You sign in with Apple and are responsible for keeping your account secure and for the activity that happens under it. The information you provide should be accurate and kept up to date.
Subscriptions, trials, and billing
- Pupcoach is a single auto-renewing monthly subscription — $7.99 per month, with a 3-day free trial for eligible new subscribers. The current price and renewal period are shown before you confirm your purchase.
- Payment is charged to your Apple ID at confirmation of purchase. Your subscription renews automatically unless you cancel at least 24 hours before the end of the current period.
- You can manage or cancel your subscription, and turn off auto-renewal, in your device’s App Store settings.
- Refunds are handled by Apple in line with the App Store’s policies, except where a refund is required by law.
- Deleting your Pupcoach account does not cancel your App Store subscription — cancel that separately in your Apple settings to stop billing.
Acceptable use
Please use Pupcoach lawfully and as intended. You agree not to: break the law or harm any person or animal; post abusive, harassing, or infringing content; share your account credentials or resell access; scrape, copy, or extract our content or data; probe, disrupt, or reverse-engineer the service; or attempt to misuse or manipulate the automated features (including extracting the prompts behind them).
Your content
You keep ownership of the information you add about you and your dog. You grant us the license needed to store and process that information so we can provide and improve the service, as described in our Privacy Policy. We do not use your dog profile, training history, or chat messages to train third-party foundation models.
Our content
The Pupcoach app, training content, designs, and brand are owned by us or our licensors. We grant you a limited, personal, non-transferable license to use the app for training your own dog. Please don’t copy, resell, or redistribute our content.
The app and the App Store
These Terms are between you and Frostplant LLC, not Apple. Your use of the Pupcoach app is also subject to Apple’s standard Licensed Application End User License Agreement, except where these Terms are more specific. Apple has no obligation to provide support or maintenance for the app, and is not responsible for any product warranties, claims, or losses relating to it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
Disclaimers and liability
Pupcoach is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don’t warrant that the app will be uninterrupted or error-free, or that any particular training outcome will be achieved.
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill. Our total liability for any claim relating to Pupcoach is limited to the greater of the amount you paid us in the 12 months before the claim or US$100.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, or affects the statutory rights you have as a consumer. Some places don’t allow certain exclusions, so parts of this section may not apply to you.
Indemnity
To the extent permitted by law, you agree to indemnify and hold Frostplant LLC harmless from claims, losses, and reasonable expenses arising out of your misuse of Pupcoach, your breach of these Terms, or your infringement of someone else’s rights. This doesn’t apply to the extent a claim results from our own breach or negligence.
Ending your use
You can stop using Pupcoach and delete your account at any time. We may suspend or end your access if you breach these Terms or misuse the service.
Changes to these Terms
We may update these Terms from time to time. If we make significant changes, we’ll let you know in the app or by email. Continuing to use Pupcoach after changes take effect means you accept the updated Terms.
Governing law and disputes
If you have a concern, please contact us first at hello@pupcoach.com — most issues can be sorted out quickly that way. These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-law rules, and you and we agree to the exclusive jurisdiction of the state and federal courts located in New York for any dispute. If you are a consumer, this does not deprive you of the protection of mandatory consumer-law rights, or of any right you have to bring proceedings in your country of residence.
General
These Terms, together with our Privacy Policy, are the entire agreement between you and us about Pupcoach. If any part is found unenforceable, the rest stays in effect. Our not enforcing a term is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours to an affiliate or in connection with a merger, acquisition, or sale of assets.
Contact us
Questions about these Terms? Email hello@pupcoach.com.