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Let’s get you unstuck.

Nine times out of ten the answer is one of the questions below. If it isn’t, email us and a real person will pick it up.

An illustrated owner walking a happy golden dog.

Quick fixes

The things people ask us most.

I subscribed, but Pupcoach isn’t recognizing it
  1. Check your iPhone is signed in to the Apple Account you subscribed with.
  2. Open Pupcoach and go to Your Account → Manage subscription.
  3. Tap Restore Purchases and let the check finish.
  4. Still nothing? Restart the app, try once more, then email us.
Apple’s purchase-restoration guide
How do I cancel, change billing, or get a refund?

Apple handles every payment, renewal, cancellation, and refund decision for Pupcoach. In the app: Your Account → Manage subscription → Manage in App Store. Cancel at least 24 hours before your renewal date to avoid the next charge.

Manage subscriptions with Apple Report a purchase problem
How do I delete my account?

Go to Your Account → Delete Account. Review what will be removed, choose Delete account permanently, and complete the Apple sign-in check. Account deletion cannot be undone.

Deleting your account does not cancel subscription billing. If you have an active subscription, cancel it separately through Apple.

Can’t get into the app? Email hello@pupcoach.com to request deletion or exercise a privacy right.

Read the Privacy Policy
I can’t sign in, or the app isn’t behaving

Coming back to Pupcoach? Tap Already a member? Sign in and use the same Apple Account as before. If something still looks wrong:

  • Check your internet connection.
  • Install the latest update from the App Store.
  • Close and reopen the app, then restart your iPhone.
  • Emailing us? Include the exact error message and the version number at the bottom of Your Account.
Can Pupcoach help with aggression or anxiety?

Pupcoach is built for everyday training and good habits. For aggression, serious anxiety, or a sudden change in behavior, pause training and loop in your vet or an accredited behaviorist — those need hands-on help. We’ll always tell you when something is better handled by a professional.